Here's an actual IM conversation I had yesterday at work:
9:02AM Helpdesk: HI - is there any issues with the system? I'm getting emails for people who cannot log in.
9:02AM Johnny Virgil: right now? or from earlier?
9:03AM Helpdesk: yes
9:03AM Johnny Virgil: yes right now, or yes from earlier?
9:03AM Helpdesk: yes, from today
9:03AM Johnny Virgil: right now, or from earlier today?
9:03AM Helpdesk: since 8am
9:04AM Johnny Virgil: OK, let me try one more time. There was a problem earlier. It should be resolved. If they are having a problem at This Exact Moment In Time, then that's a different issue.
9:04AM Helpdesk: OK, I'll just have them try again. Thx
It's not just me, right?